GOTOSONIC LLC Refund and Returns Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Below are the details of our return and refund policy.

1. Eligibility for Returns

  • Timeframe: You may request a return within 30 days of receiving your order.
  • Condition: Items must be unused, unworn, undamaged, and with all original tags attached. Items showing signs of wear, alteration, or missing tags will not be accepted.
  • Exceptions:
    • Final Sale Items: Items marked as “Final Sale” or with non-returnable labels are not eligible for return or exchange.
    • Customized Items: Personalized or custom-made products are non-returnable unless defective.

2. How to Initiate a Return

  1. Contact Customer Service:
    • Email [email protected] with your order number and reason for return.
    • Include clear photos of the item(s) and packaging (if applicable) to assist with processing.
  2. Return Authorization:
    • Our team will review your request and issue a return authorization number (RA#) within 2–3 business days.
    • Returns without an RA# may be rejected.
  3. Ship Items Back:
    • Pack the item(s) securely with the original packaging (if available).
    • Address to:plaintextGOTOSONIC LLC Returns Department 2495 Lamar St Edgewater, CO 80214 USA
    • Include a copy of your order confirmation and RA# in the package.
    • Return Shipping Costs:
      • Customers are responsible for return shipping fees, unless the return is due to a defect, error, or damage caused by us.
      • We recommend using a trackable shipping method (e.g., USPS, UPS) and purchasing shipping insurance for valuable items.

3. Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item(s) to ensure they meet our eligibility criteria.
  • Processing Time: Refunds will be issued within 5–7 business days of successful inspection.
  • Refund Method:
    • Funds will be returned to the original payment method (e.g., credit card, PayPal).
    • If the original payment method is no longer valid, we will contact you to arrange an alternative.
  • Partial Refunds:
    • If an item is returned in a damaged or incomplete condition, we may issue a partial refund or reject the return.

4. Exchanges

  • We currently offer returns for refund only and do not support direct exchanges. If you wish to exchange an item, please:
    1. Return the original item for a refund.
    2. Place a new order for the desired item(s).
  • Availability of the new item(s) is subject to stock at the time of reordering.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, contact us immediately at [email protected] within 7 days of delivery.
  • Include photos of the issue and packaging (e.g., torn labels, stitching defects, wrong size).
  • We will either:
    • Send a replacement at no additional cost, or
    • Issue a full refund (including original shipping fees, if applicable).

6. Lost Returns

  • We are not responsible for returned packages that are lost in transit. Always retain your return tracking number and proof of shipping.
  • If your return package is lost, contact your shipping carrier to file a claim and provide the tracking details to us for assistance.

7. Contact Us

For any questions about returns or refunds, please contact our customer service team:

  • Phone: +1 720-353-4257
  • Email: [email protected]
  • Hours: Monday–Friday, 9:00 AM–5:00 PM (Mountain Time)

This policy is subject to change. For the latest updates, visit our website or contact us directly. Thank you for your understanding!编辑分享