GOTOSONIC LLC Shipping Policy

Thank you for shopping with us! Below is detailed information about our shipping services, delivery times, and related policies.

1. Shipping Regions

We offer worldwide shipping to most countries and regions. Please note that delivery times may vary based on your location, customs processing, and logistics providers.

2. Order Processing Time

  • Processing Period: All orders are processed within 1–3 business days (excluding weekends and holidays) after payment verification.
  • Pre-Order Items: If your order includes pre-sale or made-to-order items, processing times may be longer. You will be notified via email of any delays.

3. Delivery Times

  • Standard Shipping:
    • Estimated Delivery: 15–20 days worldwide.
    • This is a general estimate and does not include processing time. Delivery may be affected by customs clearance, weather, or local logistics conditions.
  • Expedited Shipping:
    • Currently, expedited shipping options are not available. We may introduce faster delivery methods in the future – stay tuned for updates!

4. Shipping Costs

  • Free Shipping:
    • No minimum order requirement for free standard shipping on all orders.
  • Additional Fees:
    • Customs Duties and Taxes: Buyers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are typically based on the order’s value, weight, and country-specific regulations.
    • Address Correction Fees: A $10 fee may apply if you request a delivery address change after the order has been shipped.

5. Order Tracking

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s status.
  • Tracking Updates: It may take 24–48 hours for tracking information to become available after shipment. If you have concerns about your order’s progress, contact us at [email protected].

6. Lost or Delayed Packages

  • Lost Packages: If your package is confirmed lost by the carrier, we will reship the order or issue a refund after a 15-day investigation period.
  • Delayed Packages: For shipments delayed beyond the estimated delivery time, please contact us with your tracking number, and we will assist in escalating the inquiry with the logistics provider.

7. Address Accuracy

  • Ensure your shipping address is complete and accurate (including apartment numbers, postal codes, and contact information). We are not responsible for delays or undeliverable orders due to incorrect addresses provided by the customer.

8. Returns and Refunds

  • For information on returns, please refer to our Returns Policy (available on the website). Items must be unused, in original condition, and with tags attached to be eligible for a refund or exchange.
  • Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective or an error was made on our part.

9. Contact Us

If you have any questions about shipping, please reach out to our customer service team:

  • Phone: +1 720-353-4257
  • Email: [email protected]
  • Hours: Monday–Friday, 9:00 AM–5:00 PM (Mountain Time)

This policy is subject to change. For the latest updates, visit our website or contact us directly. Thank you for choosing GOTOSONIC LLC!