I. Product and Size
Q1: What types of jeans do you sell?
A: We offer a variety of jean styles, including Bootcut, Slim Straight, Slim Taper, Moto Jeans, Utility, and Jogger, designed to meet different fashion needs.
Q2: How do I choose the right size?
A: Detailed size charts are currently not available on the website. We recommend selecting based on the fit keywords in product descriptions (e.g., “Relaxed,” “Slim”). For specific sizing inquiries, contact our customer service via phone 720-353-4257 or email [email protected].
Q3: What are the materials and quality of the jeans?
A: All products are made from Premium Denim or knitted denim fabric, with some styles containing stretch fibers for both comfort and durability. Please check the material details on each product page.
II. Purchasing and Payment
Q1: How do I place an order?
A: Browse the product pages, select your preferred style, click “Add to Cart,” and complete the order by filling in your shipping address and payment information during checkout.
Q2: What payment methods are supported?
A: We support major credit and debit cards, as displayed on the checkout page. We guarantee secure encryption of payment information throughout the process.
Q3: Are there any discounts or promotions?
A: Some items are marked with “New offers” or discount information (e.g., “-19%”). Stay tuned to the homepage or subscribe to our emails for the latest deals.
III. Delivery and Logistics
Q1: What is the delivery time?
A: Orders typically arrive within 15-20 days worldwide. Delivery times may vary slightly due to regional customs or logistics conditions.
Q2: Do you ship internationally?
A: Yes, we provide worldwide shipping. Shipping costs and estimated delivery dates will be displayed during checkout based on your location.
Q3: How can I track my order?
A: You will receive a confirmation email with a tracking number once your order is shipped. Click the link in the email to monitor your package’s status.
IV. Returns and After-Sales Service
Q1: What is your return policy?
A: We offer a 30-day return policy for unused, undamaged items with original tags attached. For details, refer to our Returns page or contact customer service.
Q2: How do I initiate a return or exchange?
A: Email [email protected] to request a return authorization. Include your order number, reason for return, and item details.
Q3: What if my package is lost or damaged?
A: Contact us immediately at 720-353-4257 or via email. We will assist with investigating the issue and arranging replacements or refunds as needed.
V. General Inquiries
Q1: What is your physical address?
A: Our address is 2495 Lamar St, Edgewater, CO 80214, US.
Q2: How can I contact customer support?
A:
- Phone: 720-353-4257
- Email: [email protected]
- Business hours: Monday–Friday, 9:00 AM–5:00 PM (Mountain Time).
Q3: Can I wholesale or bulk order?
A: For wholesale inquiries, please email us at [email protected] with “Wholesale Order” in the subject line, and we will provide customized assistance.